Process Management Training — From Strategy to Process Performance
This is a practice-driven Training & Development program designed for organizations that want to break down the "functional walls" created by the classic functional approach. Participants learn to redesign their work with a focus on the customer and the value created; to define the hierarchy of main processes, processes and sub-processes; and to map out each process in terms of customers, suppliers, activities, resources and objectives. The program advances end to end, from strategic management and SMART goal setting to the concept of process, the process management approach, the identification of critical processes (importance matrix, competence matrix, criticality index) and the stages of process management. Process flowchart symbols, a step-by-step process mapping guide, the RACI matrix, KPI dashboard logic, and a comparison of Lean, Six Sigma and Kaizen together with a case study are included in the content. Group exercises include SMART goal setting, defining strategic aims and objectives, calculating the criticality index, mapping a recruitment process, and mapping a process belonging to the organization.
What It Brings to Your Organization
- The ability to view ways of working from a process perspective and a reduction in cross-functional disconnects
- Clear roles, responsibilities and accountability (RACI) through process maps and process ownership
- Use of resources in the right places by prioritizing critical processes
- Measurable, trackable management with process performance indicators and a dashboard
- Reduced process variability and error rates, with improvements in processing times and costs
- Strategy–objective–process alignment: turning strategic aims into operational targets
- A culture of sustainable process improvement with Lean, Six Sigma and Kaizen tools
Who Is It For?
Managers and manager candidates in organizations.
Duration & Participation
Classroom training: 2 days, maximum 15 participants. Remote training: 2 days, maximum 25 participants (some games and case studies may be limited due to platform constraints).
We are ready for enthusiastic collaborations… GRUPAS | people | process | technology
