Communication with Emotional Intelligence – A 60–90 Minute Micro-Training
Designed for teams that cannot set aside time for lengthy training in a demanding work schedule, this micro-training helps employees develop emotional awareness, apply empathy as an accurate skill with clear boundaries, and choose rather than react in challenging communication moments. The program covers the 4 core dimensions of emotional intelligence (self-awareness, self-regulation, social awareness, relationship management), the "Pause – Notice – Choose" model, active listening skills, and a hands-on module in which each participant creates their own personal "Communication Checklist".
Depending on your needs, you can choose the 60-minute Micro-Training or the 90-minute Applied Micro-Training format. The approach is grounded in experiential learning and practice: interactive delivery, self-assessment, mini role-plays, an individual writing exercise and group sharing. The recommended group size is 12–25 people.
Corporate Benefits
- Fewer conflicts and the establishment of constructive resolution processes
- A healthier, more open and continuous feedback culture
- Increased trust within teams and stronger cross-functional collaboration
- Improved customer relationships and higher satisfaction
- Contribution to psychological safety and employee engagement
- High impact in a short time: measurable behavioral change with minimal time away from work
- A concrete output usable immediately after the training: a personal Communication Checklist
- The result: sustainable success and high productivity
Who Is It For?
- All employees
- Teams in contact with customers
- Cross-functional teams
- Emerging manager candidates
- Departments with high communication intensity
To make the impact of the training last, we recommend an ongoing development journey with a Team Communication Agreement, a check-in after 30 days and the Empathetic Leadership module.
GRUPAS – people | process | technology. We are ready for enthusiastic collaborations.
