Difficult Performance Conversations – Micro-Training for Managers
Performance problems usually grow not because they are unknown, but because they are never discussed. Grupas' "Difficult Performance Conversations" micro-training helps managers understand why they avoid tough conversations, express expectations clearly and measurably, and deliver difficult feedback without escalating defensiveness. With an approach built on clarity + structure + preserving human dignity, the program concludes with each manager creating their own personalized "Performance Conversation Flow Template".
The training is delivered as a 60-minute micro format or a 90-minute hands-on format (including role play). The content covers expectation clarity based on the SMART principle, a 5-step difficult feedback model (define the situation – state the observed behavior – explain its impact – clarify the expectation – agree on a solution) and role-play exercises with real-life scenarios. The methodology consists of interactive facilitation, case analysis, role play, template design and group reflection. The recommended group size is 8–16 participants.
Benefits for the Organization
- Early and cost-free resolution of performance problems; prevention of stress and productivity loss caused by "delayed feedback"
- A culture of clear expectations: fewer performance problems arising from vague expectations and less perception of unfair evaluation
- Reduced defensiveness and in-team conflict, with a communication language that strengthens collaboration
- Increased accountability; conversations that end with measurable expectations, actions and follow-up dates
- Safe performance conversations and stronger, more confident leadership
- A concrete output ready to use right after the training: a personalized conversation flow template
Who Is It For?
- Middle managers
- Team leaders
- Project managers
- Newly appointed managers
- Leaders in the performance appraisal process
The result: stronger leadership, clearer communication and a higher-performance culture.
